LS UK Retirement Finance Website Terms And Conditions

This website is the official website of Loan Shop UK (“we” or “us”).

Before using this website, you should read these terms and conditions (“Terms”). Using the website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the website. You should also read the terms and conditions of each service on this website.

Please note these Terms changed on 1 January 2024.


You may access most website areas without registering your details with us. Certain areas of the site are only open to you if you register. By accessing any part of the Website, you shall be deemed to have fully accepted these Terms. If you do not accept these Terms, you must leave the Website immediately. We may revise these Terms at any time and you should periodically check the Website to review the then-current Terms because they are binding on you.

Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of the Website. Where you have registered for additional services (for example, Internet Banking or Mobile Services), you may also be subject to additional Terms and Conditions. If you want more information about anything on this Website, please get in touch with any of our branches.


Unless otherwise stated, the copyright, trademarks and other intellectual property rights in all material on the Website (including without limitation text, tools, photographs and graphical images) are owned by us or our licensors.
Loan Shop UK®, Loan Shop UK Equity Release® and Loan Shop UK loans® have registered trade names of Loan Shop UK.

You may not reproduce or adapt the site in whole or in part without our prior written consent, except to access our products and/or services and for producing printouts for your own personal and non-commercial purposes. Without our prior written permission, no part of the Website may be reproduced or stored in any other site or included in any public or private electronic retrieval system or service.

Any use of the Website other than following these Terms is prohibited. If you breach any of these Terms, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts.

Any rights not expressly granted in these Terms are reserved.


While the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary.
We shall have no obligations concerning such material. We shall be free to copy, disclose, distribute, incorporate, and otherwise use such material and all data, images, sounds, text, and other things embodied in them for commercial or non-commercial purposes.

You must not post or transmit to or from the Website any material (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or (b) for which you have not obtained all necessary licenses and approvals; or (c) which constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting material in breach of these Terms.


Links to third-party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed all of these third-party websites and do not control and are not responsible for their content or availability. We do not endorse or make any representations about them, or any material found there.

If you decide to access any third-party websites linked to the Website, you do so entirely at your own risk.

Suppose you would like to link to the Website. In that case, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions: (a) you do not remove, distort, or otherwise alter the size or appearance of any images or logos; (b) you do not create a frame or any other browser or border environment around the Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any trademarks displayed on the Website without our express written permission; (f) you do not link from a website that you do not own; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause for breach of these Terms and to take any action to deem appropriate.
You shall be responsible for any loss or damage we suffered for breach of this clause.


Where you are invited to register for any part of this Website, each registration is for a single user only.

You must not share your username and password with any other person or with multiple users on a network. Responsibility for the security of any passwords issued rests with you.


This Website provides information about our products and services. It would help if you decided whether they are suitable for you. You may want to seek advice from an independent financial advisor.
The information on the Website may not tell you all you need to know, but you can ask an independent financial advisor or us for more details.

Though we try to keep the information up to date, there may be a time delay before we can do so. It would help if you did not rely solely on the information on this Website.
You should check details about important things like price or interest rates in any agreement you sign as the terms in that document form the contract between us.


The Website only complies with UK laws. It would help if you only used it from the UK. The products and services on it are only available to you if you are a UK resident.

You may not always be able to access this Website. We are not responsible for any losses if you cannot do so (for example, if you cannot obtain a product at a stated price). We are also not responsible if the means of communication you use to access the Website, send us information about yourself, or receive information from us do not work properly.

As we’ve explained above, the information on this Website may not always be quite up-to-date or complete.

We advise you to check it carefully before you agree to buy a product or service. We are not responsible for any losses you suffer if you fail to do so unless what we put on the Website was incorrect or misleading (and provided the correct information was not provided to you or made available before you completed your purchase).

While we take reasonable care to ensure the accuracy of the information on third-party websites (outside the Loan Shop UK Group) that we may have linked through this Website, as we cannot control what they contain, we are not responsible for any losses or other damage you suffer as a result of using those other websites.

We are not liable for losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example, delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures.

Please remember that email is not a completely secure means of communication. It may be possible for others to intercept and read your messages. So, if you choose to send us information by email, it is at your own risk.


These Terms shall be governed by and construed following English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

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