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LS UK Retirement Finance Cookie Policy

Email us contactus@loanshopuk.co.uk

Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, Browser Cookies or similar technologies will be placed on your computer or another device.
About Browser Cookies

What are Browser Cookies?

Browser Cookies are small text files that are placed on your computer, smartphone or other devices when you visit our website. A cookie file is stored on your device and allows us, or our third-party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
How does Loan Shop UK use Browser Cookies?

Browser Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website’s visitors and helps us improve the user experience. Without certain types of Browser Cookies enabled, we can’t guarantee that the website and your experience of it are as we intended it to be.

We use Browser Cookies to obtain information about your visits and about the device you use to access our website.
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

Here are some examples of how we use Browser Cookies

Without Browser Cookies enabled you can’t use Online Banking. It uses Browser Cookies to protect you online and to prevent fraudulent activity.
If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to make it work.
Without Browser Cookies enabled you can’t apply online for our products. This is because our application forms use Browser Cookies to make sure that your application is secure and protected from fraud.
Our website analytics services, categorised as ‘Experience and insight’ use Browser Cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.

Types of Browser Cookies

The length of time a cookie stays on your device depends on its type. We use two types of Browser Cookies on our website:

Session Browser Cookies are temporary Browser Cookies that only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session Browser Cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
Persistent Browser Cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent Browser Cookies help us identify you as a unique visitor.

Third-Party Websites

Our website may link through to third-party websites that may also use Browser Cookies which we don’t control. We recommend that you check the privacy and cookie policies of those websites for information about the Browser Cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third-party websites.
Tracking technologies in our e-mails

As well as the Browser Cookies we use on our website, we use web beacons and link tracking in e-mails. Using both technologies means we can try to improve the e-mails we send you.

Web beacons help us understand whether you’ve opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.

Link tracking helps us understand who has clicked through from an email to visit our website. We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website.
Don’t want tracking technologies in email?

If you don’t want to accept tracking technologies you can choose to:

Not open any of our e-mails
Avoid clicking any links if you’ve opened an email, or
Set your browser security settings to block all Browser Cookies.

Essential

Essential Browser Cookies: These Browser Cookies are essential for the running of our websites.

The table below details the essential Browser Cookies that we use.

There are some ‘session’ Browser Cookies that are unique to each time you visit our site and won’t be stored on your device after you leave. We don’t list them all.
CookieNameDescription
Cookie Consent Management

cookieConfiguration
cookieOcultar
hideCookieBanner
OptanonAlertBoxClosed
OptanonConsent
Used to show cookie consent and remember your choices about Browser Cookies on this website. Where you’ve previously indicated a preference, it will be stored in this cookie so the site remembers it when you come back.
Adobe AMCV_* Used to make sure cookie consent is working as expected in our cookie message and settings page.
Vimeo

__ssid
player
sd_client_id
continuous_play_v3
__qca
Video
These are Vimeo Browser Cookies and are used to play/upload videos.
Liveperson

LPSessionID
LPSID-57208801
lpTestCookiennnnnnnn
LPVID
LPVisitorID
LPSID-nnnnnnnn
Makes sure that you can use ‘chat’ to contact us and ask questions when you’re using our website.
Loan Shop UK

Loan Shop UKUKLang
ContentServerDLV_JSESSIONID
Loan Shop UKUKMenuOP
mortgage_budget_planner
ASP.NET_SessionId
AfiDataHeaderExternal
RT
ss_cookie
Loanshopuk_ID
NewUniversalCookie
deviceTokenFSO
deviceTokenCookie
ESCECTX
JSESSIONID_*
splash_Loan Shop UKuk_personal_20140304
XSRF-TOKEN
__cfduid
GUEST_LANGUAGE_ID
Helps us to improve the experience and security of our website and apps.
Youtube YSC
GPS
VISITOR_INFO1_LIVE Lets you watch helpful videos on our web pages.
Dynatrace dtLatC
dtPC
dtCookie
dTValidationCookie
rxvt
rxVisitor
dtSa

Helps us to monitor activity and improve your ongoing customer experience for Online Banking

Investment Hub
investment hub.Loan Shop UK.co.uk _RequestVerificationToken
ASPXAUTH
Sentinel is Used for website security and to identify you once you have logged on to the Investment Hub
Experience and insight

Experience and insight Browser Cookies: These Browser Cookies help us to make sure you have the best possible experience on our website:

they help us to make the website easier to use and help you find what you need more easily;
they help us to test and improve the content you see; and
we can understand if you found out about our products and services through a price comparison website.

The table below details the experience and insight Browser Cookies that we use.
CookieNameDescription
Maxymiser

mmapi.uk.tst
mmapi.uk.store.p.0
mmapi.uk.store.s.0
mmcore.tst
mm-t*-marker
Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience.
Adobe

s_*
AMCV*
dpm
everest_session_v2
demdex
everest_g_v2
ev_sync_dd
lastActiveField
SAN_olb_recorded_login_status
event8*
transaction-serializer-*
SAN_olb_monthly_logins-*
Helps us to understand whether Browser Cookies are enabled in your browser and lets us know who you are and where you’re going on our websites.
Adobe Target m box
at_check* Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience.
Google

_utm*
_gcl_aw
_gac_UA-85738809-01
_ga
_gac_UA-76641-8
_gcl_dc

Measures website performance and tracks customer behaviour to improve your ongoing customer experience.
Media

backendDataInSessionFlag
LAST_INVITATION_VIEW
DECLINED_DATE
kampyleInvitePresented
kampylePageLoadedTimestamp
kampyleSessionPageCounter
kampyleUserSession
kampyleUserSessionsCount
kampyle_userid
kampyleUserPercentile
Used to help manage our online visitor survey and to make sure that you don’t see the survey every time you visit.
Glassbox _cls_s
_cls_v Helps us to understand our website content and activity; and improve your ongoing customer experience
Dynatrace data
dtPC
cookie
dTValidationCookie
rxvt
rxVisitor
dtSa Helps us to monitor activity and improve your ongoing customer experience for Loan Shop UK.co.uk
Marketing

Marketing Browser Cookies: These Browser Cookies help us manage the online advertising you see from us:

they allow us to control how often you’ll see our adverts online;
they allow us to show you more relevant messages and offers; and
they make your online journey better and more consistent.

Disabling these Browser Cookies won’t stop you from seeing our advertising. You may see adverts from us that could be less relevant to you.

The table below details the marketing Browser Cookies that we use.
CookieNameDescription
Doubleclick

IDE
test_cookie
_uetvid
Identifies information about you to prevent you from being shown advertising you have seen before.
Facebook

fr
ATN
AA003
_fbp
Tracks your activity across the web to make sure advertising is relevant to you.
Google _uetsid
_gcl* Ensures advertising you see on our website is relevant to you.
Optimise Media OMG-Channel-1998346
OMID
OMGSession Tracks if you were referred to us by a price comparison website or advertiser and allows us to measure the outcomes.
Managing Browser Cookies in your browser

Deleting and controlling Browser Cookies in the browser

Most web browsers allow some control of most Browser Cookies through the browser settings. To find out more about Browser Cookies, including how to see what Browser Cookies have been set, visit www.about browser Cookies.org

Find out how to manage Browser Cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

To find information relating to other browsers, visit the browser developers’ website.

 

LS UK Retirement Finance