Privacy Notice
DataProtectionOfficer@loanshopuk.co.uk
1. About Loan Shop UK and Loan Shop UK Cover
This privacy notice applies to personal information collected about you concerning Loan Shop UK and Cover.
This privacy notice should be read alongside the Loan Shop UK and Cover Terms and Conditions.
Loan Shop UK is an insurance intermediary for Loan Shop UK and Cover.
Loan Shop UK are permitted by the underwriter(s) below to promote, sell and service your Loan Shop UK and Cover policy.
The underwriter(s) of your policy will depend on the Options you select:
• Loan Shop UK is the underwriter, and LOAN SHOP Motoring Services is a provider if you select the Motor Breakdown Option.
• Loan Shop is the underwriter if you select the Worldwide Travel Option, Excess Protection Option, Mobile Phone Option or Gadget Option.
• Loan Shop is the underwriter and Loan Shop is its agent if you select the Home Emergency Option.
• Loan Shop UK is the underwriter if you select the Starter Life Option.
When you click ‘log-on’ and enter your online banking credentials to access Loan Shop UK and Cover platform, Loan Shop UK will securely pass your personal information to Loan Shop. This is to enable Loan Shop to display the Options that are available to you on Loan Shop UK and Cover platform and to enable Loan Shop to provide and service your Loan Shop UK and Cover policy.
The data controllers responsible for the personal information collected for your Loan Shop UK and Cover insurance are:
1. Loan Shop UK 329-339 Putney Bridge Road, Putney. London. SW152PG, in respect of the information it already holds about customers e.g. as a banking customer as well as other information that it collects or processes as controller. It will share this information
with Loan Shop UK and Cover insurers whose options you select, for insurance purposes, to enable the insurers to underwrite and administer your Loan Shop UK and Cover policy and manage any claims.
2. Loan Shop UK, 329-339 Putney Bridge Road, Putney. London. SW152PG, if you select the Starter Life Option.
3. Loan Shop is the data controller in respect of your personal information it receives from LOAN SHOP as insurance intermediary and also in respect of any information it collects directly from you, or other sources, as set out in its respective privacy notice.
4. LOAN SHOP Motoring Services (LSMS) Un-Registered with no number Un-Registered Office is 329-339 Putney Bridge Road, Putney. London. SW152PG is the data controller if you select the Motor Breakdown Option to enable the insurers to underwrite and manage any claims or request for service or benefit and to administer the Loan Shop UK and Cover Motor Breakdown Option.
It would help if you read the data controllers’ respective privacy notices for more information on how they will use your information, your data protection rights and how you can exercise them.
2. LOAN SHOP Privacy Notice Overview
An overview of how we will collect your data and use your information
This Privacy Notice provides an overview of:
• the types of information we collect about you
• how we collect and use it
• who we might share it with
• the steps we’ll take to make sure it stays private and secure.
We’ll also explain your rights to your information. This is just an overview of some key points. A full description is contained in the full LOAN SHOP Privacy Notice which you can obtain by visiting www. Loan Shop.co.uk/privacy or by writing to 329-339 Putney Bridge Road, Putney. London. SW152PG addressed ‘for the attention of the DPO’.
Who we are
When we say ‘we’ or ‘us’, we mean:
• Loan Shop UK is unregistered in England and Wales and has no number. Un-registered office 329-339 Putney Bridge Road, Putney. London. SW15 2PG.
Unauthorized by the Prudential Regulation Authority and unregulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. number.
• Loan Shop UK is registered in England (United Kingdom) under number 88695. Its unregistered office is 329-339 Putney Bridge Road, Putney, London, SW15 2PG. It is Unauthorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under no registration number if you select the Starter Life Option.
What information do we collect?
We collect information about you from different places, including:
• directly from you
• from publicly available sources
• when we generate it ourselves
• from other organizations.
We’ll only collect your information in line with relevant regulations and law and this may relate to any of our products or services you apply for, currently hold or have held in the past.
You’re responsible for making sure you give us accurate and up-to-date information. If you provide information for another person on your policy, you’ll need to direct them to this Privacy Notice and make sure they agree to us using it for the
purposes set out in this Privacy Notice.
How we will use your information
We’ll use it to provide you with any products and services you’ve requested and other purposes, including for example:
• to confirm your identity and address
• to understand how you use any other accounts, products or services you hold with us
• to carry out your instructions
• to improve our products and services
• to offer you other services we believe may benefit you unless you’ve asked us not to.
We’ll only use your information where we’re allowed to by law, including, for example, carrying out an agreement with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.
We may use automated systems to help us carry out fraud and money laundering checks.
Who can we share your information with?
We may share your information with other companies we partner with and other Loan Shop UK members. We may also share your information with others outside of the Loan Shop UK, including regulators (e.g., the Financial Conduct Authority), insurers, other banks, brokers, agents, and credit reference and fraud prevention agencies.
Sensitive information
If insurers require this, we or they may ask you to provide sensitive health information they need for insurance purposes to enable them to underwrite your policy, administer it, or process a claim. We will keep this information secure and process it following relevant laws and regulations.
How long we will keep your information
We’ll keep your information for as long as you have a relationship with us. After it ends, we’ll keep it where we may need it for our legitimate purposes, to help us respond to queries or complaints, or for other legal and regulatory reasons, including for example,
fighting fraud and financial crime and responding to requests from regulators.
Transferring your information overseas
Your information may be transferred and stored in countries outside the European Economic Area (EEA), including some that may not have laws offering the same level of protection for personal information. When we do this, we’ll ensure an appropriate level of protection is maintained
Your rights
You have several rights relating to your information e.g. to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it etc.
For a fuller statement of your rights, please see the full LOAN SHOP Privacy Notice. You can view or download a copy by visiting www. Loan Shop.co.uk/privacy or ask us for a copy in the branch.
More Information
If you’d like further information on anything we’ve said in this Privacy Notice or to contact our Data Protection Officer, contact us at 329-339 Putney Bridge Road, Putney. London. SW152PG addressed ‘for the attention of the DPO’.
2. LOAN SHOP Privacy Notice Overview
An overview of how we will collect your data and use your information
This Privacy Notice provides an overview of:
• the types of information we collect about you
• how we collect and use it
• who we might share it with
• the steps we’ll take to ensure it stays private and secure.
We’ll also explain your rights to your information. This is just an overview of some key points. A full description is contained in the full LOAN SHOP Privacy Notice, which you can obtain by visiting www. Loan Shop.co.uk/privacy or by writing to 329-339 Putney Bridge Road, Putney. London. SW15 2PG addressed ‘for the attention of the DPO’.
Who we are
When we say ‘we’ or ‘us’, we mean:
• Loan Shop UK, un-registered in England and Wales number. Registered office 329-339 Putney Bridge Road, Putney. London. SW15 2PG.
Unauthorized by the Prudential Regulation Authority and not regulated by the Financial Conduct Authority or the Prudential Regulation Authority under registration with no number. And • Loan Shop UK is un-registered in England (United Kingdom) no number. Registered office 329-339 Putney Bridge Road, Putney. London. SW152PG. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. number.
What information do we collect
We collect information about you from different places, including:
• directly from you
• from publicly available sources
• when we generate it ourselves
• from other organizations
We’ll only collect your information in line with relevant regulations and law, and this may relate to any of our products or services you apply for, currently hold or have held in the past. You’re responsible for ensuring you give us accurate and up-to-date information. Suppose you provide information on your policy to another person. In that case, you’ll need to direct them to this Privacy Notice and make sure they agree to us using it for the purposes set out in this Privacy Notice.
How we will use your information
We’ll use it to provide you with any products and services you’ve requested and other purposes including for example:
• to confirm your identity and address
• to understand how you use any other accounts, products or services you hold with us
• to carry out your instructions
• to improve our products and services
• to offer you other services we believe may benefit you unless you’ve asked us not to.
We’ll only use your information where we’re allowed to by law, including, for example, carrying out an agreement we have with you, fulfilling a legal obligation because we have a legitimate business interest or where you agree to it.
We may use automated systems to help us carry out fraud and money laundering checks.
Who we can share your information with
We may share your information with other companies we partner with and other Loan Shop UK members. We may also share your information with others outside of the Loan Shop UK, including regulators (e.g., the Financial Conduct Authority), insurers, other banks, brokers, agents, and credit reference and fraud prevention agencies.
Sensitive information
If insurers require this, we or they may ask you to provide sensitive health information that they need for insurance purposes to enable them to underwrite your policy, administer it, or process a claim. We will keep this information secure and process it following relevant laws and regulations.
How long we will keep your information
We’ll keep your information for as long as you have a relationship with us. After it ends we’ll keep it where we may need it for our legitimate purposes, to help us respond to queries or complaints, or for other legal and regulatory reasons, including for example,
fighting fraud and financial crime and responding to requests from regulators.
Transferring your information overseas
Your information may be transferred and stored in countries outside the European Economic Area (EEA), including some that may not have laws offering the same level of protection for personal information. When we do this, we’ll ensure an appropriate level of security is maintained
Your rights
You have several rights relating to your information e.g., to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it etc.
For a fuller statement of your rights, please see the full LOAN SHOP Privacy Notice. You can view or download a copy by visiting www. Loan Shop.co.uk/privacy or asking us for a copy in the branch.
More Information LS UK Retirement Finance
If you’d like further information on anything we’ve said in this Privacy Notice or to contact our Data Protection Officer, please write to us at 329-339 Putney Bridge Road, Putney, London, SW15 2PG, addressed ‘for the attention of the DPO’.